I'm trying to find a way to have the email about an alert being cancelled only if it took longer then 15 minutes to resolve. So we want
1.)The alert to show up right away
2.)The alert to email after 15 minutes
3.)The cancellation to show up right away
4.)The alert to email only if its been 15 minutes since its been cancelled.
I tried making just a cancellation email but that didn't work. I do see the information about the wait cycle and the cancel cycle, but those will delay the alert all together. Is there a way to do this?