I think i know the answer to this but i will ask anyway. Please feel free to point out if i am wrong
As stated in a previous post we are using Rest notifications to cut a ticket in service now.
When the first alert is triggered (critical alert) it will send the notification to our upstream service that will cut a ticket. Am i right is saying i will have the below problems on lets say a disk space % full alert
- Our NOC team receive the first alert and fix it the alert in vrops wont clear and as such if the disk space fills again in 2 days a new ticket wont be cut because the alert was never cleared in vrops
- Our NOC team receive the first alert and dont fix it. They will never receive another alert or ticket cut
I have a workaround by using Jenkins to do a scheduled rest api clear of the alerts but is there away in vrops to either auto clear the alerts when fixed and force a re send of the alert after x number of hours if the condition has not been fixed