I upgraded our 5.0 appliance to 5.6 this morning and it seemed to go fine with no errors or issues, but now the vsphere user interface will not load, only the web interface loads, and our license seems to be acting funny. For some reason during the upgrade it appears to have removed our valid license and replaced it with a default foundation one. Now, even after re-adding the key to vsphere it shows as not having a key assigned in the asset view, but shows as correctly applied in the product view! Regardless, the license status of the appliance itself is showing as only using the default foundation license so obviously it is not seeing our enterprise key.
This is running in a vcenter server 5.1 environment.
I checked and made sure the statically assigned IP addresses for the firstvm-external and secondvm-external are reserved and DNS A records are available.
I ran a vcops-admin repair on the UI VM and it finished successfully, but I still notice when logging into the administration web page as the admin user, on the status tab it shows the following;
UI VM IP Address = 1
UI VM DNS Name = Unavailable
I thought the vcops-admin repair would have fixed this but it has not changed.
I updated the vcenter server registration in the administration web page registration tab because it was showing a valid but incorrect service account. It it showing as connected and registered.
I've tried multiple restarts from the application controls section of the status tab of the administration web page as well.
The firstvm-external and secondvm-external both show the correct IP addresses when checking their network settings from their consoles.
Beyond the vcops-admin repair I haven't been able to find much help regarding the specific issues I'm having. I did see the post at the top of this forum regarding license issues, but that mentions needing a vcenter server 5.1 environment to use the vcops suite key which I'm not sure is what I'm trying to use, but again, I have a 5.1 environment so that should work regardless. In the Product view of the Licensing section of the vsphere client it shows "vCenter Operations Manager 5 Enterprise" 0 VMs assigned 450 VMs capacity which seems correct. In the Asset view it shows "vCenter Operations Manager-ip address of UI VM" product Unlicensed License key (No License Key). And, in Asset view, if i right-click on the vcops line and select change license key and enter my key it gives an error, "The license key entered is not valid for the selected solution. Ensure the license key is for the selected solution..."
As for the vsphere UI issue. When I launch vcops from the home page of the vsphere client it seems to be connecting, I get the pop-up regarding certificate security, a spinning wheel for a bit and then an unknown error box saying, "An internal error has occured. Please try again. If the problem persists, contact your system administrator. The response could not be deserialized."
Any help anybody could give regarding any of these problems would be greatly appreciated.
Thank you